Thank you for allowing us to provide you with your pain management care.

We realize that pain management care is essential to allowing our patients live their lives to the fullest. We are still open for business, more than ever committed to providing a safe environment for all patients, and proactively taking measures to mitigate concerns around Coronavirus (COVID-19).

We are closely monitoring updates from the Centers for Disease Control and Prevention (CDC) along with guidance from local and U.S. government health agencies. Rest assured that we have implemented a COVID-19 Preparedness Plan designed to help us prevent the spread of the virus to the best of our abilities. Among other things, our plan includes the following:

• Daily/ongoing sanitization of our lobby, exam rooms and other common areas
• Available hand sanitizer for patients and employees
• Employees following best practice infection prevention methods such as hand washing for at least 20 seconds and using hand sanitizers more often
• New phone prescreening process to proactively identify potentially infected patients
• No waiting in lobby, all patients brought directly to private exam room.
• No children under the age of 16 or non-essential family members will be permitted in the clinic. Please make arrangements for them to wait in your vehicle during your visit. We will notify them once your visit is over.

For this plan to be successful, we have implemented and respectfully ask that you be mindful of some new policies to ensure we minimize spread to our patient population.

If at any time you feel you meet criteria for COVID-19, please call our office.

• Fever, cough, or shortness of breath
• Recent travel to a high-risk country: China, Iran, Italy, Japan, and South Korea. Note: This country list is updated regularly by the CDC. Visit their website to see details.
• Exposure to someone with confirmed diagnosis of Coronavirus

We encourage you to practice safe infection controls methods as well. The CDC recommends the following:

• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

We will continue to do our part to provide safe, high quality pain management care. At the same time, we hope these measures will ensure a delay of spread of COVID-19.

Your health matters to us!

Sincerely,
The Staff of ProActive Pain Care